---
doc_type: fsd_product_capabilities
source: SAP S/4HANA Cloud Public Edition 2602 Feature Scope Description (v2.0, 2026-03-12)
module: Sales
fsd_pages: 192–211
kb_version: 2602
last_updated: 2026-04-04
---

# SAP S/4HANA Cloud Sales Capabilities

This document captures the Feature Scope Description (FSD) capabilities for Sales (Chapter 3.14) — covering Order and Contract Management and Solution Business Management — from the SAP S/4HANA Cloud Public Edition 2602 release.

---

## 3.14 Sales

### 3.14.1 Order and Contract Management

#### 3.14.1.1 Sales Master Data Management

> 📄 FSD Reference: p192

**业务背景 (Business Background)**:

You can use sales master data management to improve sales processing efficiency and to assist in the fulfillment of customized basic functions.

Master data in Sales represents common, basic business data that can be directly reused across sales activities and for basic functions. It's centrally maintained and remains relatively static in the system.

**核心功能 (Key Features)**:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Customer materials definition** | You use this feature when your customer manages a product (that is, a material) using a number that differs from the number that your company uses. |
| **Material determination** | You can maintain material (that is, product) determination records to help enable the automated replacement of a product number entered in sales documents with a target product number. |
| **Listing and exclusion** | You can maintain material (that is, product) listing records and exclusion records, which specify which products customers can or can't buy. |
| **Item proposal** | You can maintain frequently used combinations of products (that is, materials) and order quantities as item proposals. During sales order processing, the system can propose product and quantity information from the maintained records. |
| **Text control** | You can maintain texts in master records (for customers, products, and customer materials) and sales and distribution (SD) documents. Based on predefined text determination rules, texts can be automatically copied from master records or preceding documents to target documents during sales processing. |
| **Partner control** | You can maintain partner relationships in customer master records and SD documents. Based on predefined partner determination rules, partners can be automatically copied from customer master records or preceding documents to target documents during sales processing. |
| **Multiple address handling in SD documents using SAP Business Partner** | Activating this feature allows sales and distribution (SD) documents to consume parts of the SAP Business Partner data model that can provide multiple addresses per business partner (BP) master record, enabling the following functionality: Consumption of multiple addresses per business partner across SD documents of the quote-to-cash process; Time-dependent validity of addresses and automatic validity checks across the consuming documents; Ability to select from available addresses when creating or changing sales documents and solution orders; Propagation of address-dependent data from BP master records to newly created and changed sales documents and solution orders; Forwarding of multiple addresses from service transactions to subsequent SD documents. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

#### 3.14.1.2 Price Management

> 📄 FSD Reference: p193

**业务背景 (Business Background)**:

You can use price management to improve sales processes with accurate, structured, and accessible master data.

**核心功能 (Key Features)**:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Price master data** | You use this feature to define price master data. |
| **Configuration of pricing** | You use this feature to set up the pricing process in business documents. This includes how price master data is determined and how net values are calculated. |
| **Pricing process in business documents** | You use this feature to calculate and adapt accurate prices based on the price master data and the configuration of pricing. This feature is available for all price-relevant business documents of the sales process. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

#### 3.14.1.3 Sales Quotation Management

> 📄 FSD Reference: p194

**业务背景 (Business Background)**:

You can create sales quotations for your customers.

**核心功能 (Key Features)**:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Inquiry processing** | You can use this feature to enable your customer to request a quotation or sales information without obligation. An inquiry can relate to products (that is, materials) or services, conditions, and if necessary, delivery dates. The sales area that accepts the inquiry becomes responsible for providing a quote. |
| **Sales quotation processing** | The process starts when a request for quotation (RFQ) is received from your customer. In response to the customer's RFQ, a sales quotation is created. The customer can then either accept the sales quotation or reject it. This enables you to assure your business partners that you will deliver a product quantity at a specified time and price. If accepted, the sales quotation is transferred into a sales order. You can analyze how the sales quotations that you are responsible for are being referenced. You can focus on sales quotations with the highest net values and sales quotations with the lowest conversion rates. You can drill down to sales quotation conversion rates by selected criteria. |
| **Sales quotation approval processing** | You can set up approval processes for sales quotations. This helps you ensure that sales quotations in the approval process are rejected, reworked, or approved, as needed. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

#### 3.14.1.4 Sales Contract Management

> 📄 FSD Reference: p195

**业务背景 (Business Background)**:

You can help your sales representatives negotiate sales contracts and sales scheduling agreements.

**核心功能 (Key Features)**:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Contract processing** | You use this feature to create, change, display, and list contracts. You can list incomplete contracts, completed contracts, expiring contracts, and expired contracts. |
| **Contract fulfillment rate tracking** | You can analyze how the sales contracts that you're responsible for are being fulfilled. You can focus on contracts with the highest target value. You can drill down to sales contract fulfillment rates by selected criteria. |
| **Contract release order processing** | You use this feature to enable your customer to request from a vendor part of the total quantity or value of goods or services agreed in a contract. The release order contains information on quantities and delivery dates. |
| **Sales contract processing with customer down payment** | You use this feature when customers are required to pay some amount in advance before goods delivery. You can specify the agreed down payments in the billing plans of sales contract items and then you can create down payment requests. You can create contract release orders that the system blocks from delivery until customers complete all down payments. When customers complete all agreed down payments, the system removes the delivery blocks. You can also record the receipt of the down payment, and create invoices deducting the down payment received. |
| **Sales scheduling agreement processing** | You use this feature to create, change, display, and list sales scheduling agreements. The sales scheduling agreement is an outline agreement between buyers and suppliers. |
| **Delivery schedule of sales scheduling agreement processing** | You use this feature to enable your customer to release quantities of goods outlined in a sales scheduling agreement at regular intervals. The delivery schedule contains information on quantities and delivery dates. |
| **Consignment processing for sales scheduling agreements** | You use this feature to enable a consignee (that is, an external service agent or a customer) to manage a stock of products (that is, materials) at the customer site (that is, the purchaser site). You as a supplier retain ownership of the products until they are withdrawn from the consignment stores. Payment for consignment stock is required only when the product is withdrawn for use. For this reason, you are informed of withdrawals of consignment stock on a regular basis. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

#### 3.14.1.5 Sales Order Management and Processing

> 📄 FSD Reference: p196

**业务背景 (Business Background)**:

You can execute business transactions based on sales documents defined in the system.

**核心功能 (Key Features)**:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Sell from stock** | You use this feature to enable your internal sales representatives to enter a sales order based on customer requirements. When your internal sales representative creates sales orders, the system proposes products and quantities. When your internal sales representative creates or changes sales orders, the system confirms dates and quantities. Your internal sales representative can display and change the sales order to respond to customer questions. Your shipping specialist creates the delivery for the sales order and prints the picking list. Your internal sales representative can check the status of sales orders and resolve issues that stop sales orders from being fulfilled. The shipping specialist can view delivery details such as the picked delivery parts, the weight and volume of the delivery, the picking status, and so on. Your billing clerk creates an invoice for the delivery from the billing due list. The billing clerk displays the billing document in a list, checks the status of the billing document, posts the billing document, and sends output to the customer. The system transfers the billing document to the accounts receivable accountant. The accounts receivable accountant is then responsible for receiving payment for the billing document. |
| **Sales order processing with customer down payment** | You use this feature when customers are required to pay some amount in advance before delivery of goods (for example, in make-to-order production). You can create requests for down payment, record the receipt of the down payment, and create a final invoice after the deduction of the down payment received. You can also create a receipt of the final amount due on the invoice. |
| **Credit management** | You use this feature to set credit limits for your customers. The system checks the credit limit when you create or change sales documents. If you change quantities or values in a document, the check is repeated. The system totals the receivables, the open items, and the credit value of the sales order for every item of a sales document. The system displays information about what caused blocks. When your credit department manually reviews the customer's current credit situation and when the sales order is approved, the system removes the block from the sales order. |
| **Consignment processing** | You use this feature to enable a vendor (that is, an external supplier) to manage a stock of products at the customer site (that is, the purchaser site). The vendor retains ownership of the products until they are withdrawn from the consignment stores. Payment for consignment stock is required only when the product is withdrawn for use. For this reason, the vendor is informed of withdrawals of consignment stock on a regular basis. |
| **Make-to-order sales processing** | You use this feature for production in which products are made upon receipt of an order from a customer. |
| **Free-of-charge delivery processing** | You use this feature to provide goods to a customer at no charge. A sales order type is created that is not billing relevant. The order is confirmed based on the availability of goods. A delivery is then created and the goods are subsequently picked, confirmed, and delivered to your customer. |
| **Third-party order processing** | You use this feature when another company, rather than your company, delivers the items requested by your customer. You can either create your invoice based on the invoice from your third-party supplier or you can book the delivered amount directly as a statistical goods receipt. |
| **Returnable package processing** | You use this feature to return reusable packaging back into inventory (for example, standard pallets belonging to the manufacturer). You can monitor the shipment of standard pallets and their returns. |
| **Listing and exclusion** | You use this feature to control the sale of specific products to a customer. Your customer can only buy products included in the product listing assigned to them. The system does not allow you to enter products that are not included in the product listing in a sales document for a customer. |
| **Customer material info records** | You use this feature when your customer manages a material (that is, a product) with a number that differs from the one your company uses. |
| **Processing sales documents with customer-expected prices** | You use this feature to display sales document items which are locked due to discrepancies between the customer-expected price and the net price. You can resolve discrepancies and release items for further document processing by either accepting or declining the customer-expected price. You can also reject sales document items. |
| **Listing sales documents by object status** | You can search for sales documents and sales document items and display them in a list. |
| **Mass change of sales documents** | You can make changes to multiple categories of sales documents at the same time (for example, sales orders and sales contracts). |
| **Sales order approval processing** | You can set up approval processes for sales orders. This helps you ensure that sales orders in the approval process are rejected, reworked, or approved, as needed. |
| **Intercompany business processing** | You can process business transactions that take place between two affiliated companies (that is, company codes that may or may not be based in different countries/regions) belonging to the same corporate group. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

#### 3.14.1.6 Sales Billing

> 📄 FSD Reference: p199

**业务背景 (Business Background)**:

You can create and manage billing documents, post them to financial accounting, and output them to a variety of channels (for example, print). You can also create and manage other billing process documents such as preliminary billing documents, billing document requests, and invoice lists.

**核心功能 (Key Features)**:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Debit memo processing** | You use this feature to apply a debit to a customer account, either by creating a debit memo request, or directly by creating a debit memo with reference to a billing document. A debit memo request (that is, an invoice increase request) is then created with the amount to be debited. The debit memo is sent to the customer and posted to accounting. |
| **Credit memo processing** | You can use this feature to apply a credit to a customer account, either by creating a credit memo request, or directly by creating a credit memo with reference to a billing document. The credit memo is sent to the customer and posted to accounting. |
| **Billing document processing** | You can create billing documents (for example, invoices for customers) from items in the billing due list (for example, debit memo requests and outbound deliveries). When you post billing documents, the system forwards billing documents to accounting and triggers output (for example, an invoice by e-mail). You can change or cancel billing documents as needed. You can setup billing batch execution by scheduling billing creation and scheduling billing output. You can also schedule billing documents for release to accounting. You can manage documents blocked for billing. |
| **Preliminary billing document processing** | You can create preliminary billing documents from items in the billing due list. You can view a filtered list of all preliminary billing documents in the system. You can display preliminary billing documents in detail or view a concise summary. You can change attributes of preliminary billing documents (such as prices, texts, and the billing date). You can also add and remove attachments. You can preview preliminary billing document output and send the output. You can create billing documents based on preliminary billing documents. You can schedule the creation of preliminary billing documents. You can also schedule the creation of billing documents with reference to preliminary billing documents. |
| **Approval processing for preliminary billing documents** | You can set up approval processes for preliminary billing documents. This helps you ensure that preliminary billing documents in the approval process are rejected, reworked, or approved, as needed. |
| **Invoice correction processing** | You use this feature to create an invoice correction request if the wrong quantities or prices have been calculated for the customer. The invoice correction request can be automatically blocked by the system until it has been checked. The system calculates the difference between the amount that was originally calculated and the corrected amount for each item. Once it has been approved, you can remove the block. The system creates a credit or debit memo with reference to the invoice correction request. The credit or debit memo is sent to the customer and posted to accounting. |
| **Invoice list processing** | You use this feature to create, at specified time intervals or on specific dates, a list of billing documents (invoices, credit and debit memos) to send to a particular payer (usually the head office of a corporate group). The billing documents in the invoice list can be single or collective documents (collective invoices combine items from more than one delivery). There are two types of invoice lists, one for invoices and debit memos and one for credit memos. If you wish, you can process invoices, debit memos, and credit memos at the same time. The system automatically creates a separate invoice list for credit memos. |
| **Down payment register** | In specific down payment scenarios, you can use this feature to settle customer down payments against customer invoices. The system performs down payment settlement against those invoice items that represent the respective sales order items for which the down payments were made. If required, you can selectively distribute down payment amounts across the relevant invoice items (and, where applicable, across the relevant invoices). In addition, each invoice's down payment register serves as a granular history of down payment details for that invoice. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

#### 3.14.1.7 Solution Billing

> 📄 FSD Reference: p201

**业务背景 (Business Background)**:

You can use solution billing to combine billing data from sold products, services, and projects into a single, combined customer invoice.

**核心功能 (Key Features)**:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Omnichannel convergent billing** | You can use convergent billing to converge billing data from different categories of billing due list items (such as sales orders, outbound deliveries, and debit memo requests) to create combined, single invoices for customers. You can use omnichannel convergent billing to converge billing data from your system with billing data from one or more external sources. The external billing data is persisted in your system in the form of external billing document requests (EBDRs). You can create EBDRs automatically by integrating external systems that send billing data, or you can create them manually by uploading billing data stored in spreadsheet files. EBDRs are added to the billing due list, from where they can be converged with your other billing due list items to create combined, single invoices for customers. Stand-alone billing of EBDRs is also possible. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

#### 3.14.1.8 Sales Rebate Management

> 📄 FSD Reference: p201

**业务背景 (Business Background)**:

You can use Settlement Management for your sales rebate management.

**核心功能 (Key Features)**:

*(No dedicated Key Features table — capability is delivered via Settlement Management; see FSD Reference p107.)*

**⚠ 限制与注意事项 (Constraints / Notes)**:
⊙ Related Information: Settlement Management [p107]

**关联Scope Items**: —

---

#### 3.14.1.9 Incentive and Commission Management

> 📄 FSD Reference: p202

**业务背景 (Business Background)**:

You can use Settlement Management for your incentive and commission management.

**核心功能 (Key Features)**:

*(No dedicated Key Features table — capability is delivered via Settlement Management; see FSD Reference p107.)*

**⚠ 限制与注意事项 (Constraints / Notes)**:
⊙ Related Information: Settlement Management [p107]

**关联Scope Items**: —

---

#### 3.14.1.10 Claims, Returns, and Refund Management

> 📄 FSD Reference: p202

**业务背景 (Business Background)**:

You can help your returns and refund clerk create customer returns.

**核心功能 (Key Features)**:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Returns management processing** | You use this feature for processing customer returns. The process starts a returns order with reference to the original sales order or invoice for the goods. A return material authorization (RMA) document is forwarded to the customer (for example, an e-mailed PDF) to be attached to the incoming goods. The goods are shipped back, a returns delivery is created with reference to the returns order, and the product is received into returns stock. The returns stock location is set as non-MRP relevant. The goods are inspected and either selected for return to stock, for scrapping, or for other logistical processing. A credit memo is created from the billing run and posted to the customer's account or a replacement delivery is triggered to compensate the customer. |
| **Customer return approval processing** | You can set up approval processes for customer returns. This helps you ensure that customer returns in the approval process are rejected, reworked, or approved, as needed. |
| **Credit memo request approval processing** | You can set up approval processes for credit memo requests. This helps you ensure that credit memo requests in the approval process are rejected, reworked, or approved, as needed. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

#### 3.14.1.11 Sales Monitoring and Analytics

> 📄 FSD Reference: p203

**业务背景 (Business Background)**:

You can efficiently check the status of your sales orders.

**核心功能 (Key Features)**:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Managing sales plans** | You can create, change, release, and display sales plans. In a sales plan, you set sales targets on various dimensions for a planned period. |
| **Comparing planned and actual sales data** | You can analyze to what extent your sales targets are being achieved and thus gain insights into your current sales performance. |
| **Analyzing sales quotations** | You can analyze your sales quotations according to flexible combinations of dimensions. |
| **Analyzing quotation conversion rates** | You can analyze how the quotations that you are responsible for are being referenced. You can focus on quotations with the highest net values and quotations with the lowest conversion rates. You can drill down to quotation conversion rates by selected criteria. You can perform modeling-based predictions on quotation conversion according to selected criteria. By comparing the actual and predicted results, you can predict to what extent your quotations could be converted into sales orders. |
| **Analyzing incoming sales orders** | You can view sales order KPIs in a monthly rolling trend as a graphic or in a table with the display currency. You can drill down to view detailed information for selected sales organizations, products (that is, materials), material groups (that is, product groups), sold-to parties, sales document types and so on. You can filter the items according to various criteria, such as year, month, sales organization, product group, and sold-to party. |
| **Listing incomplete sales documents** | You can search for incomplete sales documents and display them in a list. You can display the number of issues with incomplete data. |
| **Analyzing sales scheduling agreements** | You can monitor product demand based on sales scheduling agreements. |
| **Managing duplicate sales documents** | You can search for duplicate sales documents (for example, sales orders, quotations, and returns) and reject the ones not required. |
| **Monitoring sales order fulfillment** | You can monitor and resolve issues that stop sales orders from being fulfilled, for example, a delivery or billing block. You can display your weekly workload with all overdue issues and all issues due in the next 7 days. You can display and resolve issues with incomplete data, credit blocks, delivery blocks, and billing blocks. You can display the number of issues with incomplete data and credit blocks, and the top 3 reasons for delivery blocks and billing blocks. You can use compact filters, visual filters, and charts to visualize your results, and a table from which you can navigate to resolve the issues. |
| **Predicting delivery delay** | You can identify the risk of a potential delay for open sales orders regarding the predicted delay of the planned delivery to the customer. This enables you to take action early on, to avoid a possible delay. |
| **Tracking sales orders** | You can check whether the delivery of a sales order is on track regarding its fulfillment. For example, you can see whether it has been shipped, invoiced, or even if a journal entry (that is, an accounting document) has been cleared. You can recognize immediately whether the fulfillment of a sales order contains issues or not, or whether it is completed or still in process. You can visualize the sales order fulfillment status, and display all relevant documents for the corresponding sales document. You can display further details on the business objects in the context of their fulfillment, including issues and the process flow, and resolve issues directly from here, for example, remove a delivery block. |
| **Analyzing pricing elements** | You can analyze pricing elements, that is, condition types, in billing documents (for example, to check current discount conditions and pricing strategies). |
| **Checking confirmed sales orders, backorders, and demand fulfillment** | You can check whether your sales orders have been confirmed for delivery on the date requested by your customer. You can identify backlogs in relation to your customer's requested quantity and delivery date. You can collaborate with your demand planner, for example, to solve issues regarding the availability of specific products. |
| **Monitoring delivery performance** | You can monitor the current delivery performance of sales orders. You can see the percentage of sales order items delivered as requested for the last 3 weeks. You can compare the customer's requested delivery date or the committed delivery date of sales order items with the actual delivery date of the corresponding outbound deliveries. You can display this comparison, for example, as the ratio of sales order items delivered as requested or delivered as committed to the total number of sales order items. |
| **Analyzing sales volume** | You can view sales volume and related billing document KPIs in a monthly rolling trend as a graphic or in a table with the display currency. You can drill down to view detailed information for selected sales organizations, sold-to parties, bill-to parties, and so on. You can filter the items according to various criteria, such as year/month, sales organization, sold-to party, and bill-to party. |
| **Analyzing sales volume in detail** | You can customize a step-by-step analysis path that drills down into your sales volume on different dimensions. |
| **Predicting sales volume** | You can perform modeling-based predictions on sales volume according to selected criteria. This helps you predict to what extent sales volume can be achieved. |
| **Checking sales volume and open sales** | You can check your sales volume and open sales, that is, open orders, and open deliveries, in order to identify and resolve issues to increase your sales volume for the current month. You can navigate to analyze and resolve issues directly. |
| **Checking sales volume, profit margin, and credit memos** | You can check the relationship between sales volume, profit margin, and credit memos, to help you to increase your sales volume. |
| **Analyzing your order to cash key figures** | You can analyze your sales volume, profit margin, and incoming orders (that is, incoming sales and service orders), and further key figures. |
| **Analyzing customer returns** | You can analyze the monthly rolling trend of your customer returns based on flexible combinations of dimensions. You can analyze the return rate of your incoming sales orders. |
| **Display an overview of sales data** | You can get an overview of sales information, such as, customer returns, open sales quotations, and blocked credit memo requests. |
| **Displaying a sales management overview** | You can get a graphical overview of various sales data as a sales manager. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

#### 3.14.1.12 Integration

##### 3.14.1.12.1 Sales Order Collaboration (Direct Integration)

> 📄 FSD Reference: p206

**业务背景 (Business Background)**:

In sales order processing, you can collaborate with your buyer that uses a direct integration of SAP S/4HANA Cloud Public Edition with an external buyer system. You can do this by exchanging messages between SAP S/4HANA Cloud Public Edition and the external buyer system.

**核心功能 (Key Features)**:

When an external buyer system is integrated and supports the below named features, SAP S/4HANA Cloud Public Edition enables you to use the following key features:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Creating, updating, and canceling sales orders** | You can receive messages from your buyer that uses the external buyer system. In this case, SAP S/4HANA Cloud Public Edition creates, changes, or cancels sales orders. |
| **Creating, updating, and canceling customer returns** | You can receive messages from your buyer that uses the external buyer system. In this case, SAP S/4HANA Cloud Public Edition creates, changes, or cancels customer returns. |
| **Sending confirmations** | You can send confirmations for sales orders and customer returns to your buyer's external buyer system. |
| **Sending advanced shipping notifications** | You can send advanced shipping notifications to your buyer's external buyer system. |
| **Sending customer invoices** | You can send invoices to your buyer's external buyer system. |
| **Sending credit memos** | You can send credit memos to your buyer's external buyer system. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

##### 3.14.1.12.2 Sales Order Collaboration (Business Network Integration)

> 📄 FSD Reference: p206

**业务背景 (Business Background)**:

SAP S/4HANA Cloud Public Edition supports the integration with a business network (currently, SAP Business Network) to help automate the order-to-invoice process. You can do this by exchanging messages between SAP S/4HANA Cloud Public Edition and the business network.

**核心功能 (Key Features)**:

When the business network is integrated and supports the below named features, SAP S/4HANA Cloud Public Edition enables you to use the following key features:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Creating, updating, and canceling sales orders** | You can receive messages from your buyers that use the business network or external system. In this case, SAP S/4HANA Cloud Public Edition creates, changes, or cancels sales orders. |
| **Sending confirmations** | You can send sales order confirmations to your buyers that use the business network or external system. |
| **Sending advanced shipping notifications** | You can send advanced shipping notifications to your buyers that use the business network or external system. |
| **Sending customer invoices** | You can send customer invoices to your buyers that use the business network or external system. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

##### 3.14.1.12.3 Sales Scheduling Agreement Collaboration

> 📄 FSD Reference: p207

**业务背景 (Business Background)**:

In sales scheduling agreement processing, you can collaborate with your buyer that uses a direct integration of SAP S/4HANA Cloud Public Edition with an external buyer system. You can do this by exchanging messages between SAP S/4HANA Cloud Public Edition and the external buyer system.

**核心功能 (Key Features)**:

When an external buyer system is integrated and supports the below named features, SAP S/4HANA Cloud Public Edition enables you to use the following key features:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Creating and updating delivery schedules** | You can receive messages from your buyer that uses the external buyer system. In this case, SAP S/4HANA Cloud Public Edition creates or changes delivery schedules of sales scheduling agreements. |
| **Sending advanced shipping notifications** | You can send advanced shipping notifications to your buyer's external buyer system. |
| **Sending customer invoices** | You can send invoices to your buyer's external buyer system. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

##### 3.14.1.12.4 Integration with SAP Global Trade Service

> 📄 FSD Reference: p208

**业务背景 (Business Background)**:

SAP S/4HANA Cloud Public Edition supports the integration with an external compliance management system, currently SAP Global Trade Services (SAP GTS), to receive statuses from your SAP GTS system in SAP S/4HANA Cloud Public Edition.

**核心功能 (Key Features)**:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Integration with SAP GTS for compliance management** | With this integration, you can receive and display compliance check statuses from your SAP GTS system in your sales documents (currently, sales orders, sales orders without charges, and sales scheduling agreements). |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

##### 3.14.1.12.5 Self-Billing Collaboration

> 📄 FSD Reference: p208

**业务背景 (Business Background)**:

SAP S/4HANA Cloud Public Edition supports the integration with a billing solution (currently, SAP Self-Billing Cockpit) to help streamline and automate billing processes for suppliers.

**核心功能 (Key Features)**:

When a billing solution (currently, SAP Self-Billing Cockpit) is integrated and supports the below named features, SAP S/4HANA Cloud Public Edition enables you as a supplier to manage billing-related documents in the self-billing process:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Processing billing documents** | You can manage billing documents based on self-billing documents that are processed in the billing solution. You can update invoices, create credit memos, and create debit memos. |
| **Processing accounting documents** | You can manage accounting documents based on self-billing documents that are processed in the billing solution. For example, you can update journal entries. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

### 3.14.2 Solution Business Management

#### 3.14.2.1 Solution Order Management

> 📄 FSD Reference: p209

**业务背景 (Business Background)**:

Solution Order Management allows you to manage end-to-end processes that span from creating a solution order to delivering products of different categories, such as physical goods, one-time services, and long-running services. This includes the integration with billing, invoicing, and controlling.

During the end-to-end process, the solution order orchestration handles the forward and backward data exchange for specific information between the solution order and its follow-up transactions. In addition, you can use the Solution Order Progress to monitor the process.

You can also create solution orders and communicate with external systems using the corresponding APIs.

**核心功能 (Key Features)**:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Solution orders** | You can add various types of items for different products, such as physical goods, one-time services, and long-running services to solution orders. The supported item types are sales items, service items, service part items, expense items, service contract items, project items, and subscription items. For these item types, specific processes are supported. From the solution order items, the corresponding follow-up transactions are created, such as sales orders, service orders, service contracts, and subscriptions. The creation of the follow-up transactions is controlled by the solution order orchestration. |
| **Solution order orchestration** | Solution order orchestration represents the creation of follow-up transactions from the solution order items, for example a service order from a service item. Orchestration also includes the forward and backward data exchange during the end-to-end process. For example, the items in the solution order are updated with billing information from the follow-up transactions. |
| **Solution order progress** | The solution order progress provides an overview of the end-to-end process, in which any issues are highlighted. This allows you to identify the business objects that may require your attention. |
| **Bundles** | You can include different types of products (such as sales products, service contracts, subscriptions, projects and so on) as "bundles" in solution orders. Every bundle consists of a bundle item and one or more subitems. Bundle items are essentially configurable products based on advanced variant configuration (AVC). Subitems are predefined bill of materials (BOMs) of the configurable products that are used as bundle items. After release of a bundle, the system creates follow-up documents for respective subitems. You can have an overview of the fulfillment of follow-up documents through the solution order progress. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

#### 3.14.2.2 Solution Business Analytics

> 📄 FSD Reference: p210

**业务背景 (Business Background)**:

You can make data driven business decisions. For example, you can analyze the most valuable customers, products, regions, solution orders, and service contracts.

**核心功能 (Key Features)**:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Display an overview of solution orders** | You can display an overview of solution orders. You can display data across various dimensions (for example, by product). |
| **Analyze your solution order profitability key figures** | You can analyze your solution orders based on various key figures (for example, recognized revenue, recognized cost, recognized margin, and margin as a percentage). |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

#### 3.14.2.3 Solution Order Collaboration (Subscription Business Integration)

> 📄 FSD Reference: p211

**业务背景 (Business Background)**:

SAP S/4HANA Cloud Public Edition supports the integration with a subscription system (currently SAP Subscription Billing) to enable you to include subscription data in solution order management. You can do this by exchanging messages between SAP S/4HANA Cloud Public Edition and the external subscription system.

**核心功能 (Key Features)**:

When an external subscription system (currently SAP Subscription Billing) is integrated and supports the below named features, SAP S/4HANA Cloud Public Edition enables you to use the following key features:

| 功能 (Feature) | 说明 (Use / Description) |
|---------------|------------------------|
| **Receiving and sending subscription-based data** | SAP S/4HANA Cloud Public Edition can receive master data, about products and prices for example, from the external subscription system. SAP S/4HANA Cloud Public Edition can also send subscription-based data to the external subscription system. |
| **Simulation** | Before you consider creating an authentic subscription in the external system, you can trigger a simulation to allow data exchange between SAP S/4HANA Cloud Public Edition and the external subscription system. |
| **Monitoring** | You can monitor, troubleshoot, and resend outbound messages to the external subscription system. |

**⚠ 限制与注意事项 (Constraints / Notes)**:
*(无)*

**关联Scope Items**: —

---

## Summary of FSD Sections Covered

| Section | Application Area | FSD Pages |
|---------|-----------------|-----------|
| 3.14 | Sales | p192–211 |
| 3.14.1 | Order and Contract Management | p192–209 |
| 3.14.1.1 | Sales Master Data Management | p192–193 |
| 3.14.1.2 | Price Management | p193–194 |
| 3.14.1.3 | Sales Quotation Management | p194–195 |
| 3.14.1.4 | Sales Contract Management | p195–196 |
| 3.14.1.5 | Sales Order Management and Processing | p196–198 |
| 3.14.1.6 | Sales Billing | p199–200 |
| 3.14.1.7 | Solution Billing | p201 |
| 3.14.1.8 | Sales Rebate Management | p201 |
| 3.14.1.9 | Incentive and Commission Management | p202 |
| 3.14.1.10 | Claims, Returns, and Refund Management | p202 |
| 3.14.1.11 | Sales Monitoring and Analytics | p203–205 |
| 3.14.1.12.1 | Sales Order Collaboration (Direct Integration) | p206 |
| 3.14.1.12.2 | Sales Order Collaboration (Business Network Integration) | p206–207 |
| 3.14.1.12.3 | Sales Scheduling Agreement Collaboration | p207–208 |
| 3.14.1.12.4 | Integration with SAP Global Trade Service | p208 |
| 3.14.1.12.5 | Self-Billing Collaboration | p208–209 |
| 3.14.2 | Solution Business Management | p209–211 |
| 3.14.2.1 | Solution Order Management | p209–210 |
| 3.14.2.2 | Solution Business Analytics | p210–211 |
| 3.14.2.3 | Solution Order Collaboration (Subscription Business Integration) | p211 |

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*Document generated from SAP S/4HANA Cloud Public Edition 2602 Feature Scope Description, pages 192–211.*
