# KB_SD_BKP_附录 — Customer Returns 全 Scenario 展开

> BKP 主文件覆盖 Scenario 1 主线（Credit Memo 退款）。本附录展开 Option B（Replacement）/ Option C（Send Back）/ Scenario 2（客户现场检验）/ Scenario 3（退给供应商）。
> **BPD 原件**：`BKP_S4CLD2602_BPD_EN_CN.docx`；受控位置待项目方指定。取得后须补版本/哈希、访问角色和引用章节。

---

## 附录 A：Option B — Refund Customer with Replacement Product
**触发条件**：BPD §4 Determine Refund 时选 Option 2 / Option 7（Replacement Product）

### A.1 Create Free-of-Charge Delivery
**App**：Create Outbound Deliveries - From Sales Orders (F0869A) | **角色**：Shipping Specialist
- 基于 replacement order 创建 free-of-charge 交货单
- 前置：replacement order 已创建

### A.2 Execute Picking
**App**：Manage Outbound Deliveries - VL06O (VL06O_CLOUD) | **角色**：Shipping Specialist
- 同 Scenario 1 拣配流程

### A.3 Post Goods Issue
**App**：Manage Outbound Deliveries - VL06O (VL06O_CLOUD) | **角色**：Shipping Specialist
- 发货过账

### A.4 Create Pro-forma Invoice
**App**：Create Billing Documents (F0798) | **角色**：Billing Clerk
- 创建 pro-forma 发票

### A.5 Create Customer Invoice
**App**：Create Billing Documents (F0798) | **角色**：Billing Clerk
- 创建客户发票

> ⚠️ **TG14 特殊路径**（bought-in item）：可手工切 item category 为 CBXB → 触发 sales order specific procurement → 走 BDN（Create Purchase Order / Approve / Post Goods Receipt / Enter Vendor Invoice）

---

## 附录 B：Option C — Send Back to Customer
**触发条件**：BPD §4 Determine Refund 时 Refund Type=No Refund + CMR Rejection Reason=59 Damaged by customer；物料检验 Inspection Code=0004

### B.1 Execute Picking（outbound for send back）
**App**：Manage Outbound Deliveries - VL06O (VL06O_CLOUD) | **角色**：Shipping Specialist
- 拣配发回客户的 outbound delivery

### B.2 Posting Goods Issue
**App**：Manage Outbound Deliveries - VL06O (VL06O_CLOUD) | **角色**：Shipping Specialist
- 发货过账

---

## 附录 C：Scenario 2 — Goods are Inspected at Customer Site
**特点**：检验在客户处发生（不在仓库）

### C.1 Create Returns Order
**App**：Manage Customer Returns - Version 2 (F4832) | **角色**：Returns and Refund Clerk
- 同 Scenario 1，但 Follow-up Activity 不同
- 用 reference（来自 BD9/BD3/BDK/BDN/BKA 的销售订单/发票）

### C.2 Change Returns Order
**App**：Manage Customer Returns - Version 2 (F4832) | **角色**：Returns and Refund Clerk
- 录入检验结果
- 某些情况下创建后续文档

### C.3 Refund Customer with Credit Memo / Replacement Material
- 同主文件步骤 7 / 附录 A.1-A.5

### C.4 Initiate Normal Return
- 触发标准退货流程

---

## 附录 D：Scenario 3 — Goods are Returned to Supplier via Seller
**特点**：货物最终退还给供应商（不是销毁/继续使用）

### D.1 Create Returns Order
**App**：Manage Customer Returns - Version 2 (F4832) | **角色**：Returns and Refund Clerk

### D.2 Execute Picking
**App**：Manage Outbound Deliveries - VL06O (VL06O_CLOUD) | **角色**：Shipping Specialist

### D.3 Post Goods Receipt
**App**：Manage Outbound Deliveries - VL06O (VL06O_CLOUD) | **角色**：Shipping Specialist

### D.4 Perform Material Inspection
**App**：Enter Inspection Results - From Warehouse (MSR_INSPWH) | **角色**：Receiving Specialist
- 创建后续 material document

### D.5 Determine Refund
**App**：Manage Customer Returns - Version 2 (F4832) | **角色**：Returns and Refund Clerk

### D.6 Display Returns Overview
**App**：Manage Customer Returns - Version 2 (F4832) | **角色**：Returns and Refund Clerk

### D.7 Refund Customer with Credit Memo / Replacement Material
- 同主文件步骤 7 / 附录 A.1-A.5

### D.8 Return Goods to Supplier via Seller
#### D.8.1 Create Outbound Delivery
**App**：My Purchase Orders - Due for Delivery (VL10B) | **角色**：Shipping Specialist
- 基于退货的采购订单创建 outbound delivery（退给供应商）

#### D.8.2 Perform Picking and Post Goods Issue
**App**：Change Outbound Delivery (VL02N) | **角色**：Shipping Specialist
- 拣配 + 发货过账

#### D.8.3 Create Supplier Credit Memo
**App**：Create Supplier Invoice - Advanced (MIRO) | **角色**：Accounts Payable Accountant
- 贷记凭证录入

---

## 附录 E：Process Returns Order Approval（可选）
**触发条件**：配置了 workflow（SSCUI 配置详见 1EZ/BDG 附录）

### E.1 Withdraw from Approval
**App**：Manage Customer Returns - Version 2 (F4832) | **角色**：Returns and Refund Clerk
- More → Edit → Additional Functions → Withdraw Approval Request

### E.2 Approve/Reject/Rework Returns Order
**App**：My Inbox - All Items (F2097) | **角色**：Sales Manager

### E.3 Rework Returns Order
- 子步骤：Change Returns Order / Set Rework Done / Release the Reworked Returns Order

---

*版本 v0.1 | 2026-06-13*
